Solutions / Commerce & Engagement / AI Assistant
01 · COMMERCE & ENGAGEMENT
AI Assistant
An AI assistant inside every application, answering
questions and acting on live business data.
02 · OVERVIEW
Talk to your business
in natural language
AI Assistant is an assistant powered by a large language model, built into Techy IP applications such as Sales Rep, Sales Manager, B2B Engagement and eCommerce. Far beyond a FAQ bot, it connects to Data Bridge and your CRM, so it can query and act on live data: a rep can ask for a retailer's available credit, the last order or pending payments and get the answer on the spot. Every response respects the user's role, market, permissions and business rules.
03 · CORE FEATURES
What AI Assistant does
Natural-language access
to the CRM
Ask for available credit, order history or pending payments, and get answers from live CRM data.
Contextual and instant support
On-demand answers on orders, promotions, stock, invoices and credit, contextualised by role, market and permissions.
Actionable intelligence
Real-time actions through Data Bridge and CRM APIs, such as checking orders or emailing account statements.
Guided and automated journeys
Step-by-step conversational flows that reduce support load and speed up daily tasks.
Policy-aware responses
Every answer and recommendation follows
business rules, eligibility conditions and campaign policies.
Seamless integration
Connected to your CRM, cloud services and the whole Techy IP ecosystem, in sync across every channel.
Built for
Sales reps, managers and
retailers using Techy IP
applications.
Versions
Embedded in Sales Rep, Sales
Manager, B2B Engagement
and eCommerce.
Runs on
Inside each application,
on mobile and desktop.
Integrations
Salesforce, TradeOne CRM or
any other CRM, through Data
Bridge and CRM APIs.
05 · INTERFACES
See AI Assistant in action
06 · MORE IN COMMERCE & ENGAGEMENT
Other solutions in this category
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Explore solution ↗Give every customer a buying experience shaped by their assortment, prices and commercial conditions.
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the daily relationship with your retail partners.
07 · CONTACT
Talk to our team about AI Assistant
Opens the contact form with Commerce & Engagement already selected.
